Frequently Asked Questions

The radio stations won’t play and there is a message saying “No Service”

If the radio shows this message it is likely that there has been change in frequency of the broadcast or the radio was interrupted during a scan for stations. A simple rescan of the stations or a factory reset will usually resolve this issue.

Where can I get replacement Aerial/Power supplies?

If there is a broken part we can send out a replacement free of charge. You would just need to call us on 0333 1234 601 or email

My Radio is showing an incorrect time

Most VQ radios take the time automatically from the radio station that it is tuned into when operating in DAB mode. If you find that this is incorrect it may be down to the radio station you are listening to. You can try tuning to a different station or you can set the time manually by accessing the menu selecting Time and Date.

When can I expect my delivery?

If you’ve paid for 24hours Express Delivery (£5.95) before 2pm Monday - Thursday your order will get picked & dispatched the same day. If you order on Friday after 2pm your order will be processed on the Monday, with delivery on Tuesday.
If you’ve picked the Free 48 Hour Service, Monday – Thursday orders will processed in 24hours, then dispatched for delivery the next day. Please allow 2 working days for delivery.

We do not process orders over the weekend or Bank Holiday’s so please bear in mind this will delay your order.